Setup

Finalizing Your Loyale & Lightspeed L-Series Integration

Unlike other versions, the L-Series integration requires a manual activation by the Lightspeed support team. Follow these steps to ensure they have the correct information to enable the Loyale button on your sales screen.

Phase 1: Contacting Lightspeed Support

Because the L-Series payment interface is restricted, you must request the addition of the Loyale payment method through an authorized representative.

1. Locate Your Credentials: Open your Loyale Integration Settings page and keep the Payment Method Details visible.

2. Initiate the Request: You can reach the Lightspeed technical team via two primary channels:

   • Email: Send a request to resto.api@lightspeedhq.com.

   • Live Chat: Open the chat bubble on the Lightspeed Website.

3. Provide the Instructions: Use the following template for your request:

   "I would like to add a new Payment Method option to all my POS devices for our Loyale integration. Please use the following details: [Insert URL/Details from Loyale here]."

Phase 2: Configuration & Deployment

Once the Lightspeed team has processed your request, you will need to verify that the button is active on your hardware.

1. Confirmation: Wait for a confirmation email or message from the Lightspeed support representative stating that the new payment method has been added to your account.

2. Update Your POS Devices: To see the changes, you must sync your hardware:

   • On your iPad/POS device, go to the Status or Settings screen.

   • Tap Reload Configuration (or restart the app) to pull the new settings from the cloud.

3. Verify the Button: Open a test sale and navigate to the Payment/Pay screen. You should now see a Loyale button available as a payment option.

Important Note for L-Series Users

• Permissions: Ensure that the staff roles have permission to view "External Payment Methods" in your Lightspeed Back Office settings.

• Public vs. Private: If support asks for a "Security Token," ensure you provide the Private Key generated in your Loyale dashboard, not your public account ID.